Software Engineer 2/ Technical Writer


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Job Title:  Software Engineer 2/ Technical Writer

Location – India

Number of position – 1

Shift – India Time Zone

Duties and Responsibilities:

  • The successful applicant will be responsible for creating technical documents and manuals, explain complex information in a clear and concise manner and working with the engineering teams to ensure accuracy of product descriptions.
  • Independently handle complex technical guides including Installation guides, configuration guides, release notes, API documentation, and relevant documents.
  • Develop User Manuals, FAQ Guides, and Connector Guides. Develop comprehensive documentation that meets organizational standards.
  • Acquire a deep understanding of products to translate complex product information into simple, concise, and engaging content.
  • Evaluate current content and develop innovative approaches for improvement.
  • Ability to work on multiple deliverable simultaneously under time constraints.
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements as per DDLC methodologies.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Coordinate with various cross-functional teams for peer review of documents, and incorporate review feedback.

Qualifications: 

  • Bachelor’s degree in relevant technical field.
  • 2-4 years’ industry experience as an effective technical writer.
  • Must be well-versed with Adobe FrameMaker, Adobe Acrobat, Madcap Flare, Visio, and MS-Office applications.
  • Must have excellent English grammar skills, and must be proficient in verbal and written communication.
  • Must have working knowledge of developing documentation from single-source and create output in various formats including Web Help, PDF, and MS-Word.
  • Proven ability to quickly learn and understand complex topics, and work under minimum supervision.
  • Previous experience writing documentation and procedural materials for multiple audiences.
  • Independently install and run applications to understand application deployment and configuration.
  • Good written and verbal communication skills, with a keen eye for detail.
  • Experience working with engineering teams to improve user experience: design, UI, and help refine content; and create visuals and diagrams for technical support content.

Key Skills:

  • Actual hands-on experience in creating, editing, and reviewing technical documentation.
  • Should be able to work on multiple projects simultaneously.
  • Must have worked on Enterprise Software and hands on implementation experience is a plus.
  • Experience using XML tools to create technical documentation.


AlertEnterprise software provides true prevention of insider threats, fraud, theft, sabotage and acts of terrorism by overcoming vulnerabilities and blended threats across Information Technology, Operational Technology (OT), Physical Access Systems and Industrial Control Systems. Purpose-built for protecting critical infrastructure in key sectors, such as utilities, oil and gas, airports, federal agencies, financials, pharmaceuticals and healthcare, AlertEnterprise solutions deliver industry-specific situational awareness with continuous monitoring and incident management.

About AlertEnterprise: 

To apply please send resumes to HR Team, AlertEnterprise, Inc., 4350 Starboard Drive., Fremont, CA 94538 or email resumes to careers@alertenterprise.com

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